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Steve Towers CEO

Steve Towers, Founder

The latest book "OutsideIn- The Secret of the 21st century leading companies" published in 2010 in now in its sixth edition - Review here
Buy from Amazon

The 2006 book Customer Expectation Management - Success without Exception, identified global leading best practices and lessons from the worlds top performing companies. We have now harnessd these best practices into a set of practical and easy to use toolkits and education services which will help you transform the way processes work forever.

I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework.
Steve Melville, Director, Oracle, USA.

See the book on Amazon.

Outside In The Secret

In 2010 the book Outside In The Secret galvanized global leading corporations to redefine their view of business, and in doing create clear water between themselves and their competitors. In redrawing the business map companies progressively with the Triple Crown as they simultaneously reduce costs, grow revenues and enhance customer services.
It is a copernican shift in the way people do business.

You will never think of business in the same way again.

See the book on Amazon.

If you have a specific enquiry let us know here - Info Request

Connect with the BP Group on LinkedIn - many closed areas to learn and share your practical experience

BP Group Outside In



If you are looking to improve your own professional skills in business process management and business process improvement, then I would recommend the Advanced Business Process Methods and Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson,
Certified Process Professional – Master, BPM Systems
(see blog)



Aligning to Successful Customer Outcomes to win the Triple Crown

Outside In offers the opportunity to radically rethink the way we run our organisations to Grow Revenues, Reduce Costs and Improve Service.
Going way beyond traditional approaches such as BPM, Lean and Six Sigma you can focus on aligning all the work we do to the reason why we exist - the customer.

If that vision excites you review the stories, case studies and resources that can help you achieve a 15-40% productivity improvement within 90 days, even if you have already used BPM, BPR, Lean or Six Sigma.

You can access the toolkits and other resources including online, inhouse and open class training led by world renowned coaches and mentors.

Find out how we can help you ensure your processes and systems work first time, everytime.


Steve's signature

Steve Towers
Managing Partner- Towers Associates
CEO & Founder - BP Group

Steve Towers and John Corr Downing Street London
Steve Towers (CEO) and John Corr (President) of the
BP Group following a visit to Number 10, Downing St.

BP Group Outside In

Around the world we have a series of programmes in conjunction with major partners, research companies and conference organizers.

We will introduce you to a proven, tried and tested approach that harnesses the strength of the organization in a fundamentally different way.
By connecting everyones tasks and activies through to the Successsful Customer Outcome we reenvisage business. The measures of that achievement include significantly lower costs, growth in revenues and much improved customer service.



 You Need...

  • Training in (BPM) Advanced Process Management?
  • Innovation through Process?
  • Evolving to a Customer centric view?
  • Lean and Six Sigma need stretching?
  • BPM Licensed Certification?
  • Mentoring with your people to deliver success?
  • Efficient & Effective processes?
  • Cost Reduction?
  • Process Management?
  • Service Improvement?
  • Performance improvement?
  • Process Automation?
  • VERY RAPID Delivery?

Access Help now

Next BP Group workshops,
training and seminars

2014 - Full Programme
"Amazing and of the moment.
Highly recommended"
COO Telco, India

If you have a specific enquiry let us know here - Info Request

Kepp Connected with the BP Group


I was inspired by your "Outside In" philosophy and am looking forward to using these concepts to improve processes across the Council and achieve our SCO.
Lili James | Manager Family Services CPP®
Bayside City Council, Australia

Thank you once again for a splendid workshop.
I can assure you, your teachings will personally help me add more value to my organization.

Shahid Osmani DBA (Business & IT), CPP®

Quality Expert – Strategy & Corporate Excellence Dept. Dubai Customs 


I had the privilege of having Steve Towers as my trainer when doing my Master Class in September. It was great having a coach/mentor of his caliber, he knows the subject matter intimately,  he is passionate about what he teaches and has a wealth of knowledge and experience in the BPM field. I was in awe of his knowledge and his ability to disseminate the information the way he did. It took 2 days for me to get the ‘AHA’ moment but since then it has been amazing.
Jennifer van Wyk,
, South Africa

The event was a stupendous success, you were just brilliant, with excellent valuable insights on customer experience transformation through process innovation!
Vijayalakshmi P.S, Global Practice Head, BPM Consulting & Solutions, Wipro, India

The detail was very relevant and extremely well presented. Steve is a great communicator and spoke extremely well.
Paul Botes, Standard Bank, UK

Bottom line, CEMMethod® is a to-the-point, straightforward, simple, and easy to understand method that will help us and our clients reduce process improvement project time, deliver value rapidly, and most important
make our customers and their customers happy.
Jihan AlSherif  PMP, CPP-Master, CSSGB, NLP Certified, Egypt

Brilliant Workshop. The speaker was awesome and gave great guidance on matters I am finding in the workplace.
Cindy-Lee Muller,
Planning & Roadmap Manager, MTN (Pty) Ltd

The workshop is highly recommended for anyone who wishes to simplify and expedite processes thereby enhancing customer satisfaction. The speaker is immensely knowledgeable and demonstrates vast experience in the subject.
David Mulovhedzi, DPSA (South Africa)'ve fundamentally changed the way I think about every process. And inspired me to try Outside-In (OI) in all walks of life. The first two levels should be included in educational curriculums (yes, even at the junior levels). If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech